Customers have the right to cancel their order at any time up to 7 working days, starting the day after delivery, for unwanted and unused goods. Goods will be refunded or exchanged for different sizes/designs/products (providing they are the same price as the goods being returned), as long as we are informed of the action required by the customer/receive the items within the time frame stated above.
Please send returns to the address below. Please include a note stating your name, order number, email address, and what action you require us to take. You will be notified via email when we receive the goods and no action will be taken by us until then.
No refunds will be given for Fan Club memberships if a benefit of the membership (eg advance access to concert tickets) is deemed to have been used.
Returns & Refunds
7 Broadbent Close
Alternatively, please send any questions or queries to email@example.com